Return policy

 

 

Returns & Exchanges 

If you wish to exchange a product for another, you can do so up to 14 calendar days after the delivery date of the product. The product must be in perfect condition and packaged in its original packaging. If the product is used, the change will not be made. 

 

If you want to request an exchange, you must contact us by writing to the email "info@isimjewels.es" and tell us your name, order reference and the reasons why you wish to exchange the item. We will immediately provide you with a shipping address. You must send the item in the same packaging in which it was placed and including everything that was in it.

 

• In the case of making an exchange, you must do so for an item of equal or greater cost than the one you had first purchased.
• If you want to make a return, you will be refunded the full price of the product.
• The shipping costs to proceed with the return will be the responsibility of the buyer. In this way, the buyer must send the package to our offices under his responsibility and expense. 
• Shipping price will not be refunded. 

                        

In the unlikely event that a product arrives damaged, you must contact us within 24 hours or less after receiving it, attaching a photograph of the item to our email. "info@isimjewels.es"

 

Our team will contact you as soon as possible and will indicate the steps you must follow to return it. Once the steps we indicate have been completed, we will send you the same product completely free of charge.

 

All products purchased free of charge through promotions cannot be returned or exchanged.